Last updated 08/09/2021

General Disclaimer

“We” or “us” means Strippadoor Limited, trading as traditionalfrontdoors.co.uk, located at Unit 8, Victoria Works, Hempshaw Lane, Stockport, Cheshire, SK1 4LG. “You” means the person who buys or agrees to buy goods from us. The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Product information is offered in good faith, and should only be regarded as a guide. It is intended to inform you about features included in said product, this is not a definitive list and there can be information that has not been added. Photographs provided on the website are for illustrative purposes only and may not exactly match the goods themselves. Dimensions and other technical specifications on this site are mostly as provided by the manufacturers and can sometimes be approximate.

We reserve the right to change/update specifications and prices without notice. If you need specific details relating to individual products, please confirm prior to purchasing or making contractual arrangements. The goods are only suitable for use within the United Kingdom. If you intend to use the goods outside of the United Kingdom, please contact us to discuss your specific needs so that we can advise as to whether or not goods are suitable for your intended use.

Strippadoor Limited or its staff can not accept liability or responsibility for pricing, typographical or other errors on this web site. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. We reserve the right to review all orders placed online and refuse any order at our discretion.

Please remember that doors, stoves and fireplaces are both heavy and fragile, and need careful handling and storing until installed.

Quotations

Any quotation, estimate or price given by us is given in good faith but constitutes only an invitation to you to make an offer, and any order you place with us pursuant of a quotation, price or estimate given by us is not binding until such time as the order is accepted by us.

V.A.T

Unless otherwise stated all prices include VAT. We reserve the right to revise any agreed prices to take account of changes in rates of value added tax and any new taxes or impositions by the United Kingdom government which take effect after the date of contract.

Ordering

All orders can be placed either online or over the phone/via email with one of our staff members. We accept payment by credit/debit cards through Takepayments, Paypal and Bank transfer (preferred). Once your order has been processed you will be e-mailed an order confirmation outlining the goods you have purchased.

When completing your order, your card will be debited with the order amount. Product lead times can vary, we try to keep as many products in stock as possible, but sometimes items will need to be ordered in to fulfill orders.

With larger orders, for example: doors, stained glass and door frames we require a deposit to proceed with the order. We are a supply only company so once your items are ready we will notify you so that you can visit to see your order, alternatively we will send photographs to you along with your invoice for final payment. Once the final balance has been received the order can then be wrapped up in our workshop and sent out with a courier. We cannot despatch an order until full payment has been made. All items remain the property of Strippadoor Limited, trading as traditionalfrontdoors.co.uk until payment has been made in full.

Installations 

We are a supply only & restoration company and do not visit site to install the products. A good joiner is required to install your items, if in the local area we can recommend joiners that have installed many of our products over the years. In the local area we will always plan a visit to the property to take official measurements, for clients out of the Stockport area it is recommended that you source your joiner first and have them take official measurements for you. 

Decoration of door and frames 

Our items are supplied primed and undercoated. We do not currently offer the service of decoration before delivery. This must be completed as quickly as possible once the door and ironwork have been installed. We/you want the final top coat to be flawless and if it is banged by a courier or the person installing it, it is very hard to get it flawless again when you try to patch it up. We can recommend a decorator in the local Stockport area.

Collections

If you would prefer you can collect your order from our showroom in Stockport, Manchester (full address available on the contact us page). While checking out simply select the ‘Local Pickup‘ method, or if you are ordering by phone let the person you are talking to know that you wish to collect.

Once your order is with us and in stock, we will contact you to let you know. When you come to collect the item/s ensure that you have a copy of your order, and some identification. If you are collecting on behalf of someone else, we need confirmation from our customer in advance so we can release the goods. We are more than happy to assist in loading, but remember some products are bulky/heavy items so please bring a suitable sized vehicle.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Refund & Return Policy

Please Note: If you are not entirely satisfied with your purchase, we’re always here to help! Please do get in touch if there is an issue and we will try to resolve it.

By accepting our Terms & Conditions you agree to check any goods delivered to you for any faults or damage. Any issues with the goods need to be reported to us within 48 hours of delivery or no refunds/replacements can be issued.

Mail order, telephone and internet sales to private individuals are covered by the Consumer Protection or Distance Selling Regulations (2000), which protects you by providing a 7 day ‘cooling off’ period commencing the day after the product has been delivered. You have the right to cancel your order at any time, should you wish to do so we ask that you notify us in writing to the following e-mail address: info@traditionalfrontdoors.co.uk

We aim to be as fair and honest as possible with our customers which is why we have outlined our Refund & Return charges so you know where you stand should you need to cancel or return an item:

Cancelling an Order – Within 24hours of placing the order	Full Refund Issued
Cancelling an Order – Before order is dispatched from us	Full Refund Issued*
Cancelling an Order – While goods are in transit	Refund Issued* – Less Delivery Costs

Your 7 day ‘cooling off’ period commences the day after you have received the goods.

Returning an Order – Within 7 day period	Refund Issued* – Less Delivery Costs
Returning an Order – After 7 day period	Partial Refund Issued, Less Restocking fee*
Returning an Order – After 30 days	Subject to our discretion, contact us for more information

*Some of the products that we offer are ‘Special Order Items’ which means that we are unable to offer a full refund once an order has been placed to our supplier.

Bespoke Items

These items are made for you and you only and whether you order them online, or order them at our factory / shop, the following ruling will apply.

You can make cancellation of the goods within 24hrs after you have placed the deposit, where your order will be cancelled and you will receive a full refund of your deposit, should you wish to do so. However please note –  

Order times for bespoke items are generally around 6 weeks,but in the current climate can take a little longer.

For all bespoke products it is the responsibility of the customer to ensure all sizes given to us are correct. Once a product has been made to your size it is very rare that it can be adjusted. 

Breakdown of Restocking Fees

Restocking charges are outlined below, and are based on the order total. All restocking fees will be deducted from your refund, and will be issued by the same means that you paid.

Under £400	15% of the Item Price
£400 – £1500	£60 Flat Charge
Over £1500	£120 Flat Charge

Damages

We aim to supply goods in excellent condition. Should damage occur, we will open a claims proceeding. It is vital for us to gather as much information about the nature of the damage and how it occurred, through this we ask if you can provide photographs of the damage and then e-mail them over to us at info@traditionalfrontdoors.co.uk this will help to speed the claims proceeding so that we can rectify any issues in a timely fashion.

The documentation that is signed for at the time of delivery will play a pivotal role in these proceedings, so please ensure that it has been signed for correctly. If you have signed for something in good condition and then later realise that it is damaged, it is very difficult for us to get a successful claim, and this can result in additional costs being incurred by you. Please take the time to check the goods fully before you sign for them, and report to us within 48hrs.

Held Orders/Storage

If you request that an order be held or delayed, prices and terms and conditions in effect at time of order shall apply. Arrangements for holding/storage will be made directly between yourself and the Seller. Any costs associated with the storage including demurrage, preparation for storage, storage charges and handling shall be billable by the carrier and payable by you.

Returns & Refund

Customers are responsible for returning goods and the costs associated in doing so back to us. Returned goods must be unmarked and free from blemishes of any kind, the total refundable amount is dependent on goods being returned to us in the same ‘good condition’ that they were received in (we would advise keeping all packaging if you are considering returning an item).

We can collect items if you are unable to send them back to us (this is a chargeable service, and will be deducted from your refund) please speak to a member of our customer services team for more information on cancelling an order.

Once we receive your item, we will inspect it and notify you that we have received your returned item. Providing we have received the goods back in ‘good condition’ with a valid returns note, refunds will be issued within 72hours. We will notify you on the status of your refund after inspecting the item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Storage of large items such as doors or door frames may incur a fee if left in our storage for a lengthy time.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Contact Us

If you have any questions, contact us.